Frequently Asked Questions

Do you haul asbestos?

Yes we do! Click HERE for more information.

Do you haul railroad ties?

Yes we do! They are now required to be a separate load which are dumped in a segregated area at the landfill. No problem, just call!

Restricted Contents

The following items have restrictions. Call ahead to verify acceptability and any special loading considerations.

  • Concrete (see FAQ)
  • Dirt (see FAQ)
  • White Goods (washers, dryers, stoves) – call for instructions
  • Freezers, Fridges, Chilled Water Coolers (subject to refrigerant recovery fee; limit 1 per container)
  • Food Waste (Subject to pre-approval). Please call!
  • Tires (call ahead)

Prohibited Contents

The following items are prohibited and are not permitted to be mixed with general waste loads:

  • Motor oils, petroleum greases, gasoline, antifreeze
  • Grass, especially bagged grass
  • Automotive batteries
  • Paint (open dry containers are OK) and/or paint thinners
  • Paint spray booth filters
  • Pesticides/herbicides
  • Propane tanks (including empty tanks)
  • Asbestos (CLICK HERE for information)
  • Railroad Ties (Hauled as a separate specialized load. Please call our office)
  • Medical Waste (including syringes and prescriptions)
  • Animal by products, carcasses or offal (hunting waste)

If in doubt, then please contact us!

Answer:

No, we do not supply labour to load containers.

Answer:

In modern day usage, nothing<

The words bin, dumpster, container, can, skip etc. all refer to a “box” used to move garbage. Typically the “box” is made of metal and is designed to be handled by a specialized vehicle for delivery, pickup and/or dumping.

Specifically, the word “dumpster” became popular from a loading system called the “Dempster Dumpmaster” that was designed in the 1950’s. “Dumpster” was originally part of a trademark, and was used as far back as the 1930’s.

Today, the generic meaning has evolved to refer to one of two general types of garbage containers designed to be delivered and serviced by a truck.

Type 1) A “Roll Off Bin” is a bin carried on the back of a truck, and dropped with a hydraulic cable lift system where the container rests on long rails (most common system in North America) or with a hydraulic Hook Lift system (more common in Europe, but gaining ground fast in North America). Typical roll off bin sizes are from 10 cubic yards up to 40 cubic yards, although some specialized larger sizes do exist. These bins are very common on demolition sites and construction sites.

Type 2) “Front Load Bins” are the smaller bins you find in alleys, behind businesses, at schools etc that are placed for long periods and serviced on a schedule, usually once or twice per week. Typically placed to service food waste, office waste or smaller quantities of waste generated by a business. They are serviced by a truck equipped with forked arms which lift the bins up in the air, where they are tipped into the top body of the truck, and then replaced on the ground. Typical sizes are 2 to 8 cubic yards. Sometimes these bins are serviced from a rear loader truck, but the usage is similar.

Answer:

DumpRunner offers 12, 20, 30, and 40 cubic yard waste containers (approximately 9, 15, 23 and 30.5 cubic metres). We also have specialized 10 yard dumpsters designed to carry concrete and or dirt. Size information can be found here

12 yard containers are the workhorse “do anything” size of container. They are found everywhere from construction sites to large projects. They fit easily onto residential properties, or typical parking spaces.

20 yard containers are an excellent choice for high volume work (like demolition) and offer a great compromise between capacity, ease of loading, and a light footprint (for non-street placements like residential driveways or lawns). They also fit easily onto residential properties, or typical parking spaces.

30 and 40 yard containers are considerably longer and taller than the smaller containers, and thus are better suited for commercial construction sites. In general, we do not recommend residential sites order 30 or 40 yard containers unless there is adequate room for the truck AND container to stretch straight out fully during unloading (about 60 feet).

Answer:

The combination of our specialty trucks, our hooklift design, our operator skills and the design of our waste containers enables DumpRunner to perform some very tricky drops that conventional cable equipped roll off trucks just could not manage.

Ideally, we prefer to drop on level ground as a first choice, but we have experience placing waste containers just about everywhere. As always, safety is paramount, and our experienced truck operators have the final say on whether a special request drop is feasible. If we can do it safely, we’ll get it done!

Answer:

You can have a dumpster onsite as long as you need one. What we’re looking for is a reasonable turnover rate. Generally, we like to see an average turnover of 7-10 days between lifts. But this number has a lot to do with the amount of business we are doing with that particular customer.

If you don’t anticipate loading quickly, order a smaller container instead.

Just call us if you have any concerns or special needs.

Answer:

Predominantly Calgary, Airdrie, Okotoks, High River, Strathmore, Crossfield, Bragg Creek, and Cochrane. We have the capability to service outlying acreages and other small communities. Please call with your request, and we’ll see what we can do to help out!

Answer:

Very similar to the exposed aggregate (see above). Paving stones are a little trickier if they’re new as they aren’t always settled in. We still like to put wood down to help distribute the weight. However, we’ve yet to have a problem with the surface, even when wood has not been used. Just call our office when you’re ready to book and let us know.

Answer:

Absolutely, positively YES!

DumpRunner is a licensed carrier authorized to haul waste in Alberta – and not just the City of Calgary. We maintain a current Safety Fitness Certificate standing, and comply with CVIP (Commercial Vehicle Inspection Program) practices for the entire province of Alberta.

Our vehicles are properly registered and insured as COMMERCIAL vehicles, and we carry appropriate corporate insurance. Not only that, but our truck GVW (Gross Vehicle Weight) ratings allow us to safely and legally carry heavy loads.

What this means to you is that when you hire us, you’re hiring a professional company, and not some 2-bit operator that might (but probably doesn’t) have adequate insurance coverage or operating practices.

Answer:

We’re going to give a long answer here, because we feel this question really hits home on why consumers end up choosing DumpRunner in spite of someone else potentially being a few dollars less (usually not).

You get what you pay for with a bin rental.

DumpRunner has always believed in providing VALUE to our clients. Our prices are fair and equitable, but our service is exceptional. We find, in most cases, our methods and experience end up saving you money despite other companies advertising lower rates.
Price is NOT everything. Anyone can copy another business, discount their dumpster services a few dollars and pretend that they’re now a new bin company. Unfortunately, not every operator understands the economics of running a viable bin rental business.

That “cheaper” price means that they’re spending less on something…and that something can range from maintenance to illegal dumping, and everything in between. What happens if they have a mechanical breakdown? Is your bin going to sit overflowing for 3 weeks while they scrape together enough money to pay the repair bill?

DumpRunner Waste believes in running a safe company that is in compliance with the law, and one that provides for the well being of its employees. To that end, we have invested heavily in capable trucks, roll off bins, and equipment. This gives our employees the proper tools to do their jobs.

We’re also extremely picky about who works for us. Our employees are top grade, and we compensate them appropriately for their skill and effort. The end result is that we have a safe team, safe trucks, and a sustainable company.

More importantly, a company has to be well-run, and be able to grow in order to prosper. To support that infrastructure over the long term requires continual reinvestment of capital; to maintain and improve upon their service offering. DumpRunner has been doing that for well over a decade…and we have every intention of being around for years to come.

So here it is in a nutshell:

The lowest price is useless if a bin rental company isn’t able to deliver on their service promises.

Answer:

An excellent question. Some companies will give you what appears to be a very low price…until you get your final bill! That low price might only be for the drop-off of a bin. Then you get hammered for a pickup, daily rental fees, weight charges, fuel surcharges, or an “Administration” fee of 15%. These little fees add up very quickly.

DumpRunner’s rates are up front and easy to understand.

Call DumpRunner, and tell us what you have going on. We’d be happy to help!

Answer:

We accept:

  • Visa, Mastercard, and AMex (we can do these over the phone)
  • Interac Email transfers
  • Cheques (subject to clearing times), money orders, certified cheque
  • Rare archaeological relics

Qualified contractors and businesses may also be eligible for other billing options. Call for details.

Answer:

No. Our containers are equipped with a drainage system at the front and a drainage gap at the back. These areas are specifically designed to allow rainwater to drain out of the bins, but they will also drain any other liquid (like paints and solvents). Please do not put full paint cans or other liquids into the containers (see “Prohibited and Restricted Items” listed above).

May we recommend a boat?

Answer:

No. DumpRunner is not a moving service (regulations apply). Our containers are strictly for waste material.

…unless you’re moving into the dump.

© Copyright DumpRunner Waste Systems Incorporated 2019
®™ DumpRunner is a registered trademark.